Forum Discussion

JudyRacing's avatar
2 months ago

Network crashes

So, I had another network error. But in the video, I quickly clicked on network performance, and you can clearly see that my network was stable. And my opponent also had the game crash, so it wasn't our fault. It's not that bad for him, but I was winning, and then a crash like that is annoying. Because then I'm facing another loss.

 

https://www.youtube.com/watch?v=YKOofbM4zhQ&t=2s

6 Replies

  • And another network outage! You can clearly see from the ping in the video that my network didn't drop, and my opponents' network was down too! Get your servers sorted out already!

     

    https://www.youtube.com/watch?v=h-01YrFKBSs

  • Network error, the umpteenth one, I don't know? Time: 1:39 a.m. European Time. And your server crashes again. And at the end, you can see from the ping that my connection wasn't down, but stable. And you can chat so easily with your opponent on PS5, and as usual, their network was down! This is infuriating. You have 25 seconds left to win, and then your **bleep** network crashes. Is keeping the servers stable really that difficult?

    https://www.youtube.com/watch?v=4D6-CzuRbMM

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    25 days ago

    We have not noticed interruptions with the servers. We also are getting few reports of this and will keep watching for them. 

    Have you tried the connection troubleshooting help here? You could also try talking to your ISP to see if they are noticing any issues.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    25 days ago

    It looks like this is happening due to packet loss. Even the 2% you have can cause disconnects/lag. We'll keep monitoring our servers for issues, but so far this looks to be coming from your ISP or home network equipment.

  • EA_Aljo​ 

    Then the ping line you see wouldn't be smooth, but interrupted. And it would be the same for both me and my opponent; it's probably not my fault, because the game was also counted as a loss for my opponent.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    24 days ago

    If your opponent got the loss then they were the one that disconnected.

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