Network crashes

Question

So, I had another network error. But in the video, I quickly clicked on network performance, and you can clearly see that my network was stable. And my opponent also had the game crash, so it wasn't our fault. It's not that bad for him, but I was winning, and then a crash like that is annoying. Because then I'm facing another loss.

https://www.youtube.com/watch?v=YKOofbM4zhQ&t=2s

judyracing · Answer

And another network outage! You can clearly see from the ping in the video that my network didn't drop, and my opponents' network was down too! Get your servers sorted out already!&nbsp;https://www.youtube.com/watch?v=h-01YrFKBSs

judyracing · Answer

Network error, the umpteenth one, I don't know? Time: 1:39 a.m. European Time. And your server crashes again. And at the end, you can see from the ping that my connection wasn't down, but stable. And you can chat so easily with your opponent on PS5, and as usual, their network was down! This is infuriating. You have 25 seconds left to win, and then your **bleep** network crashes. Is keeping the servers stable really that difficult?https://www.youtube.com/watch?v=4D6-CzuRbMM

ea_aljo · Answer

We have not noticed interruptions with the servers. We also are getting few reports of this and will keep watching for them.&nbsp;Have you tried the connection troubleshooting help here? You could also try talking to your ISP to see if they are noticing any issues.

ea_aljo · Answer

It looks like this is happening due to packet loss. Even the 2% you have can cause disconnects/lag. We'll keep monitoring our servers for issues, but so far this looks to be coming from your ISP or home network equipment.

judyracing · Answer

EA_Aljo​&nbsp;Then the ping line you see wouldn't be smooth, but interrupted. And it would be the same for both me and my opponent; it's probably not my fault, because the game was also counted as a loss for my opponent.

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Network crashes

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