Forum Discussion

Dennzy16's avatar
Dennzy16
Rising Traveler
3 days ago

Every game freezes

Every. Single. Game. We sit here for 5-10 minutes looking at the ice and the referee just awkwardly moving his feet. Shut the servers down and address this. Literally every single game. 

7 Replies

  • StitchyRitchy's avatar
    StitchyRitchy
    Seasoned Novice
    2 days ago

    Looks like when game froze my Xbox DVR didn’t get any recording of it. This was because I had to dashboard more likely. But yeah this has happened since NHL 23. Mostly during the introduction. It was a topic we discussed a lot of in the NHL 26, 24,23 forums. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Can you post the video? It would be good to see the moment this happens rather than after. That way, we can look for anything that could be causing it.

  • StitchyRitchy's avatar
    StitchyRitchy
    Seasoned Novice
    3 days ago

    Also in 6 v 6. I have video of it too and wasted 3 hours of my trial time which I can’t get back. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Appreciate the response. This is an issue we're aware of and are investigating. Hopefully, we'll have it fixed soon. Thanks!

  • Dennzy16's avatar
    Dennzy16
    Rising Traveler
    3 days ago

    Love the game though. It’s been a lot of fun. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hello. Thanks for grabbing a video. What mode(s) is this happening in?