Forum Discussion

Saggygrannyy's avatar
Saggygrannyy
Seasoned Newcomer
26 days ago
Solved

Game will absolutely not open.

Paid $130 for this game. Then paid prob another $50 for packs to have a competitive team in hut. Now for the past 4 days the game has not been able to open once without crashing 2 seconds into loadin...
crashing
launching
playstation
  • EA_Aljo's avatar
    EA_Aljo
    25 days ago

    Did you get everything installed again? Are you still crashing when trying to load into NHL 27 if so? If you're still having trouble, try rebuilding the database and clearing the system cache with these steps. Also, it would be good to restore your licenses. You can find those instructions here.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
25 days ago

Hello. Thanks for reaching out. When is the crash happening? You mention it's 2 seconds in to loading. Are you talking about loading to the main menu? What happens when the crash occurs? 

As Socair​ mentioned, you will need to contact the retailer the game was purchased from to see if a refund is possible.

Saggygrannyy's avatar
Saggygrannyy
Seasoned Newcomer
25 days ago

The game would not open at all. It would simply get past the cover screen and crash immediately. Since posting this it has crashed my entire PlayStation requiring me to completely redownload my PlayStations software from a usb. 

 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    25 days ago

    Did you get everything installed again? Are you still crashing when trying to load into NHL 27 if so? If you're still having trouble, try rebuilding the database and clearing the system cache with these steps. Also, it would be good to restore your licenses. You can find those instructions here.

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