Not getting Prime Starter Pack

Hey. Not quite sure what you mean by Prime Starter Pack. That wasn't part of the Deluxe Edition bonuses. Are you sure that's the name of it?

EA_Aljo​ its on PlayStation you can get this pack for 6.99. 

Happened to me last year and never got it lol. Same with all the free ones for Xbox rewards 

EA_Aljo​ 

same problem on Xbox, Pack isn't showing up in HUT

Can confirm this also happened to me and I didn't receive the pack

Hey, everyone. We're currently investigating this. Thanks for getting it reported!

Thanks.

Hopefully there will be compensation for everyone affected. I don't think this pack will be usable anymore next week or so

Compensation? Thats funny . I haven’t event gotten compensated for the 2 glitched ones I never got last year 

Same problem 

EA_Aljo​ Any update on this?