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trevorschmidt16's avatar
trevorschmidt16
6 years ago
Solved

Account suspended for 72 hours. 72 hours is up, still locked out.

I've been locked out of NHL 20 for 72 hours and that time is up. Why am I still locked out?
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    @trevorschmidt16 

    Please contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.

trevorschmidt16's avatar
trevorschmidt16
6 years ago

@EA_Aljo Still no answers from anyone and it's been almost 96 hours. Facebook can't help. Emails ignored. Phone calls aren't answered. If I'm going to be shut out of the game any longer I'd like a refund.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@trevorschmidt16 

You'll need to contact the retailer you purchased the game from to inquire about a refund. 

I see your case is still in the queue. Did you also try going through Twitter/Facebook?

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