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dotdotdot83's avatar
dotdotdot83
5 years ago
Solved

Banned, but not banned? but cant play...

I received an email saying that my account has been banned permanently do to “match cheating”. Shocked as I have no idea what this could be about and assumed it was a phishing email I logged into my...
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey all you will need to speak to our Terms of Service team.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

Daneja304's avatar
Daneja304
5 years ago
actually after queing it seems i was banned after all it just still lets me log in.
So you are most likely in the same boat as me.
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey all you will need to speak to our Terms of Service team.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

  • hondafreak716's avatar
    hondafreak716
    4 years ago
    @EA_Darko I recieved email today saying im unbanned after 14 days and can play again to still be locked out i feel ur pain

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