Forum Discussion

4 years ago

Solved

Banned for name stuck on Joe Nhl

Just got back on the game after receiving a 7 day ban for my name. Wondering how long I have to stay as Joe Nhl before I can actually change my name. However reading others issues I'm assuming it's a...

EA_Aljo
4 years ago
Hello, @Grolli11

Yes. This is permanent for NHL 22. In the future, make sure a name is chosen that does not violate the Terms of Service.

PlayoffError

Hero

4 years ago

@EA_Aljo Maybe I'm misinterpreting things here, but it sounds like you're saying that because some people use a word in their player name in an inappropriate manner that all usage of that word are ban-worthy offenses. Is that the case?

EA_Aljo

Community Manager

4 years ago

@PlayoffError

You can only get banned for actually having an offensive or profane name. There has been a very high number of people using innocent words in an offensive manner so we've had to put some very strict limits on the profanity filter. This is why we can't have nice things :/

PlayoffError
Hero
4 years ago
@EA_Aljo Got it. While that's understandable, I think there needs to be better feedback from EA when handing out suspensions/bans. Getting a suspension/ban with no feedback as to why or how a name violates the guidelines isn't productive. Especially for people who are legitimately not attempting to offend or troll others. If you have no reasonable way of knowing what the rules are, how are you supposed to follow them?

I only have second-hand experience with the process through teammates, but the whole thing seems arbitrary and not at all helpful. And all attempts at appealing punishment are met with crickets.
- EA_Aljo
  Community Manager
  4 years ago
  @PlayoffError
  
  Normally, when an account is actioned for an offensive name, it's pretty obvious why. You can always submit a dispute to have Terms of Service review it again.
  - PlayoffError
    Hero
    4 years ago
    @EA_Aljo They did and got no reply.
    
    'Lemmy Kilmister' and 'Scrum Master' were both apparently actionable names. No explanation why or response to appeals.
    
    It's certainly not obvious to my teammate or anybody else I've asked what about those names are offensive.
- Spekctor1
  3 years ago
  Amen!!!!
  - EA_Aljo
    Community Manager
    3 years ago
    @Spekctor1
    
    Most likely because child is in the name.
SweetBabyRay987
2 years ago
I got a 2 day ban for my name. Now it won't let me change it so I'm at risk of getting banned again?
- EA_Aljo
  Community Manager
  2 years ago
  @SweetBabyRay987
  
  Other players shouldn't be able to see the name you were banned for and should be seeing Jordan NHL instead. That is, assuming you're playing NHL 24 and not NHL 22.