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@Neolink78 @jprovo1 @unhappycustomer
The team has this logged on their end. Hopefully we get a fix for it this year. We did notice it was reported in a thread from NHL 21 and highlighted it's still existing on the new engine. Thank you for raising this to us.
- 4 years ago
To be fair i have submitted trouble tickets, been in contact with customer support for Months and even filed a BBB complaint about this issue just to get this message.
Ive been at it for the past month.
This is not a complicated fix and its been in 2 games.
Good on you for replying though
- EA_Blueberry4 years ago
Community Manager
@unhappycustomer wrote:This is not a complicated fix and its been in 2 games.
It's very possible this could be considered an easy fix. One former EA Community Manager explains it well in these tweets here how things can be a little more complicated than expected from those on the outside looking in. We see "it's an easy fix" brought up in the industry but for conversation sake let's just say there are 100's of bugs with easy fixes. How do you prioritize which one is more important than the others? What if one bug that is extremely important to the community, however not game breaking, causes two other non bugs to show up through testing but will take the same amount of time to fix 10 other bugs? Does the game mode matter, surely it must play a factor due to where the majority of the population is. Not all game modes have the same type of resources. Where I'm going with this is that on paper it might feel like it's an easy fix but there are other processes that go into these decisions as a business that factor on when it when and if it can be addressed.
Having bugs linger more than expected can be annoying for sure though, as gamers ourselves we have some that even can ruffle our feathers a bit. We went ahead and reached out to the team about this and it has been looked at. We do not have anything official in terms of when it will be addressed, however the good news is that the forum community here did their part in vocalizing it to help get it tracked.- 4 years ago
Is this related to the "not covering point" penalty? I used to get positive points for staying out there and covering the point. The last two games I only get penalized for not covering the point.
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