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Symtexbc's avatar
Symtexbc
New Scout
5 years ago
Solved

Black Screen when starting an offline game. (in-game)

Product: NHL 22
Platform:Xbox Series X
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Randomly while starting a Squad Battle or Be a pro game offline, the game load but everything but the HUD, player indicator at the bottom the screen is pitch black
What happens when the bug occurs? Randomly while starting a Squad Battle or Be a pro game offline, the game load but everything but the HUD, player indicator at the bottom the screen is pitch black
What do you expect to see? A normal game screen.
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here Be a Pro or Squad Battle offline
What time did you see the bug? (HH:MM AM/PM)
What is your time zone? CTT - GMT + 8:00
What is your gamertag/PSN ID? GT : Symtex
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

I will insert a screen capture when I get the chance. I was able to reproduce the problem twice over the past week. 

  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hey, everyone. This is an issue we're currently investigating. It's also possible this happens when spamming the A/X button before loading into the game. 

    ***Accepting this as a solution for visibility purposes only ***

52 Replies

  • JdKerr's avatar
    JdKerr
    4 years ago

    I too am having the same issue in offline squad battles, and its happening on both of my PS5's.  Doesn't seem to be anything in particular that causes it, sometimes it is the first game I play, sometimes the third.  

     Like others it cause us to lose out on points etc. especially ToTW games.

    JaKerr is my PSN name

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