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FilipForceberg's avatar
FilipForceberg
4 years ago

Bug: Game freezes when playing against TOTW in offline Squad Battles

Product: NHL 22 Platform:Xbox Series X How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? Play an offline game versus the Team of the Week in Squad Battles. ...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@FilipForceberg 

When does the freeze occur? Also, have you tried any troubleshooting yet?

FilipForceberg's avatar
FilipForceberg
4 years ago

The freeze occurs as soon as the loading screen transitions to the game.

What troubleshooting would you recommend?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @FilipForceberg 

    Try clearing your alternate MAC address with these steps:

    Go to your Xbox One Settings (Just press Start, then click Settings)
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know what happens. Thanks!

    • Hockeyboy9710's avatar
      Hockeyboy9710
      4 years ago
      @EA_Aljo I’m having a similar issue with regular Squad Battles. Frozen 2x in 15ish games. Lost points :-(
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @Hockeyboy9710 

        Are you freezing after a goal is scored or is it random?

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