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bicktacular's avatar
bicktacular
Seasoned Newcomer
4 years ago
Solved

Can’t Connect to World of Chel Game

Product: NHL 22 Platform:Xbox Series X How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves? I have hard reset my console, restarted my modem, uninstalle...
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hi there, @bicktacular 

    Thanks for contacting us about this. Have you tried clearing the alternate MAC address? If not, here are those steps:

    Go to your Xbox Settings
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know if that helps or not.

llaytxn's avatar
llaytxn
3 years ago

is there a fix for this on ps5/4

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hello, @llaytxn 

Try the troubleshooting steps listed here. Thanks!

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