It’s fixed!! Thank you so much for your help
Community ManagerThis isn't something we can easily fix, unfortunately. If you don't want to keep troubleshooting, you can open a case with an advisor here. They should be able to escalate your case for investigation.
Would you be able to check your connection to see if it's using IPv6? If it is, disable that and use IPv4 instead. You should be able to do this through your router settings.
Yes I’d like to open a case with an advisor. I have a second account and I went to customize my skater on that account and had no issues at all. Another issue is that the game is not showing my XP earned after each game, and all of the letters on everyone’s jersey in EASHL are blacked out. I’m confused how to open a case I apologize. Thank you for your help in troubleshooting.
Still nothing. Won’t let me submit case it just keeps spinning.
Community ManagerTry clearing your cache and cookies. Also, if you're not using a Chrome browser, try that. If you're on a mobile device, put your browser in desktop mode.
It’s been over two weeks now and the issue on my account still hasn’t been resolved.
Made an update with patch notes and everybody’s game is still broken. I’d like my money back for my purchase.
It’s fixed!! Thank you so much for your help
Community Manager
