Hello, everyone. We're still working to get this resolved, but we are seeing some saying it started working this morning. If you're still having trouble, please try the following:
Delete anything NHL 21 related off your console.
Go to your consoles online store through a web browser and initiate the download.
Make sure the game and the update are both 100% installed. Do not enter the game while they are still installing.
Power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up.
Try playing again and let me know if it's working or not.
Thanks, everyone. I'm very sorry for how frustrating this is. We're trying to get it properly resolved as soon as possible.