Cannot connect to EA servers
I cannot connect to EA servers. I have no issues playing other non EA games online. I have an EA account, I have paired it on Origin.com and have an active PS plus account. I’ve tried resetting, l...
Forum Discussion
I'm having the same issue.
EA_Aljo
Community Manager
Community ManagerHello, @forthebrand86.
Can you give me some more details on what exactly is happening? Also, it's good to start with power cycling as that often resolves connection issues. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
For me, it is almost every time I log into NHL 2020. I will click on Online Versus like 3 times and it rectifies itself and then connects to the EA Server eventually. I have had recent issues were I have lost connection to the server (even though I have zero issues with every other non-EA game online). I have a LAN connection and no issues with other games with connectivity to online games.
I have tried to power cycle both the router and PS4, no luck. Is this a known issue??- EA_Aljo
It's not an issue we're aware of. Not one that is occurring for a lot of people. It seems to be just a small number of you.
Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/.
No PC, have a Mac. In reading the message boards it seems that it happens to more than just a small number actually.
Community Highlights
- EA_Aljo4 months ago
