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DuffPSU2's avatar
DuffPSU2
6 years ago

Cannot connect to EA servers

I cannot connect to EA servers.  I have no issues playing other non EA games online.  I have an EA account, I have paired it on Origin.com and have an active PS plus account.  I’ve tried resetting, l...
DuffPSU2's avatar
DuffPSU2
6 years ago

For me, it is almost every time I log into NHL 2020.  I will click on Online Versus like 3 times and it rectifies itself and then connects to the EA Server eventually.   I have had recent issues were I have lost connection to the server (even though I have zero issues with every other non-EA game online).  I have a LAN connection and no issues with other games with connectivity to online games.


I have tried to power cycle both the router and PS4, no luck.   Is this a known issue??

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@DuffPSU2 

It's not an issue we're aware of. Not one that is occurring for a lot of people. It seems to be just a small number of you. 

Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/.

  • DuffPSU2's avatar
    DuffPSU2
    6 years ago

    No PC, have a Mac.    In reading the message boards it seems that it happens to more than just a small number actually.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      6 years ago

      @DuffPSU2 

      There are some Mac instructions as well in that article I sent a link to. Just make sure you're using the same connection as the one you play on. So, since you're wired, make sure your Mac is wired as well.

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