I cannot connect to other players it had been 3 days now and support has done nothing I went from top 100 in hut champions to 2000s because I couldn't play anyone I can get into hut I can do all other game.modes in hut except play other online players. I have made 3 cases about it and my most recent being 72385926 I'm so pissed off with the lack of any help from ea or the fact that heaven forbid you ask for any sort of compensation for the bug on ears end because I can play all my.other online games no issues but any ea game I cannot get back to me I'm pissed

Hello, @TrevorS88 What is your max ping set to? Also, keep in mind that when you're in the top 100, you'll have a much smaller pool of people to play against so it's going to be harder to find an opponent.

That is not the case I have had zero issues I cannot connect to players even in hut rivals I also cannot connect to players in Apex legends but I can play cod with people or gta 5 online only games I can't connect to other players is ea games I have opend ports I have reset my console reset my router Uninstaller and reinstalled the game in the end it is something on your end stopping from happening and I got screwed by an ea bug

@TrevorS88 I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

This has already been done I have spoke to your support team 3 days in a row this is now day 4 of you guys thinking power cycling helps I have done every single one of your steps this does not fix the issue

@TrevorS88 Can you list every troubleshooting step you've tried so we don't repeat them?

CANNOT CONNECT TO OTHER PLAYERS | EA Forums

20 Replies

EA_Aljo
Community Manager
5 years ago
@TrevorS88

Sounds good. Just get back to me when you can.
TrevorS88
5 years ago
I have removed and re added my account and still nothing
TrevorS88
5 years ago
My only option is to start all over again and this is bs I lose my entire progress and all rewards I am not impressed with EA at all
EA_Aljo
Community Manager
5 years ago
@TrevorS88

You mentioned running a UO Trace. Can you show me a screenshot of those results? The instructions are here.
TrevorS88
5 years ago
Your team has already looked at it and there is no issues at all stop giving the same run around as your useless support team I'm not the only player having this issue. And I know it has nothing to do with my internet at all I created a whole new xbox account and guess what HUT works o have played 6 rivals games since last night so figure it out or you best be transferring a bunch of compensation to my new account
EA_Aljo
Community Manager
5 years ago
@TrevorS88

Ok. If you change your mind about trying to fix this, let me know. Compensation is not available for this issue. Especially when we haven't completed troubleshooting. We still haven't ruled out issues that are beyond our control.
TrevorS88
5 years ago
Hey instead of banning me and deleting my posts get me your supervisor thank you
EA_Aljo
Community Manager
5 years ago
@TrevorS88

You can report the post you'd like reviewed and a supervisor will look into it. As far as your issue goes, we've exhausted all troubleshooting I can think of. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.
TrevorS88
5 years ago
Your live support told me to come here this is ridiculous get me in touch with a supervisor
EA_Aljo
Community Manager
5 years ago
@TrevorS88

If you report the post, it'll be reviewed by a supervisor.

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CANNOT CONNECT TO OTHER PLAYERS

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