Hi there, @SilverGiant8.
If you no longer have access to the email on your EA account, you'll need to go through the account recovery process. That begins by filling out the webform here.
Community ManagerHi there, @SilverGiant8.
If you no longer have access to the email on your EA account, you'll need to go through the account recovery process. That begins by filling out the webform here.
Going threw the web form dosnt work I’ve tried 6 times and they always tell me I don’t have enough info to verify my account , I don’t remember my old number from years ago nor do I remember the last 5 emails I sent threw it .. this process makes no sense I don’t even want to recover it I just want a new account so the games I paid good money for can be accessed .. I’ve been on the phone on messenger and email and still no one can help me ... gotta say I’ve never been so disappointed with customer service before I don’t understand why I can’t just delete the old account and start from scratch
Community ManagerYou have to prove you own the account before deleting it. Otherwise, anyone could contact us, claim they own an account and have it deleted. We can't have that happening as it would mean many accounts would be deleted without the permission of the actual owner. Unfortunately, the only way to recover the account is to fill out that form with information that matches the history of the account.
Than why can’t I just start fresh? I don’t understand why this is such an issue if I don’t even care if I lose old trophies I just want to be able to play nhl 20 online I paid for it and it’s useless to me right now I paid for the special edition for hut with all the extras not to play offline
Community ManagerYou can start over with a new account, but if you purchased the game digitally, you'd need to either purchase it again or use gamesharing to have access to it.
Im in the same boat bro. This customer service is a joke. I gave them all the information that they asked me for and they still didnt have enough data. Tried the form 3 times already. Just keep getting told "we dont have enough information to verify". Basically a huge "* You!" to the customer. Well EA, i guess its time for a loyal customer from the Sega Days to join the dark side of 2k. No wonder why these games dont show up on TV no more. EA SPORTS you cant even be in the game, it wont let me play.....I have access to my origin acc but these dense yaffmoffs cant understand i cant change my ea origin log in in game.......EA SPORTS....ITS IN THE GAME
Community ManagerIf you don't have access to the email on your account, ownership can't be verified so no changes can be made. When it comes to account recovery, we need to make sure we're granting access to the account owner. If you're not able to accurately answer the questions in the webform, it doesn't look like you own the account so we can't recover it. The best I can recommend is to keep trying with the webform and make your answers as accurate as possible.
I have access to my old email and when I click reset password on NHL 20 it doesn't send me an email. I've gone through all the spam and folders on my email and nothing. Been trying for days to fix it
