Hi there, @SilverGiant8.
If you no longer have access to the email on your EA account, you'll need to go through the account recovery process. That begins by filling out the webform here.
Going threw the web form dosnt work I’ve tried 6 times and they always tell me I don’t have enough info to verify my account , I don’t remember my old number from years ago nor do I remember the last 5 emails I sent threw it .. this process makes no sense I don’t even want to recover it I just want a new account so the games I paid good money for can be accessed .. I’ve been on the phone on messenger and email and still no one can help me ... gotta say I’ve never been so disappointed with customer service before I don’t understand why I can’t just delete the old account and start from scratch
Community ManagerYou have to prove you own the account before deleting it. Otherwise, anyone could contact us, claim they own an account and have it deleted. We can't have that happening as it would mean many accounts would be deleted without the permission of the actual owner. Unfortunately, the only way to recover the account is to fill out that form with information that matches the history of the account.
Than why can’t I just start fresh? I don’t understand why this is such an issue if I don’t even care if I lose old trophies I just want to be able to play nhl 20 online I paid for it and it’s useless to me right now I paid for the special edition for hut with all the extras not to play offline
Community ManagerYou can start over with a new account, but if you purchased the game digitally, you'd need to either purchase it again or use gamesharing to have access to it.
Oh my god .. yea of course I bought it through PlayStation store .. this is craziness how has playing a game you bought on a system you bought with online you bought become so difficult .. pay everyone over a grand and yet you still can’t play the games you buy ! Just sheer craziness
