Forum Discussion

SilverGiant8's avatar
SilverGiant8
5 years ago
Solved

Can't access online features on NHL 20 due to an old Origin account

Can't access Online features of NHL 20 on Xbox One.  My current gamertag I'm using is linked to an extremely old Origin account, the email and phone number associated with that old Origin account I d...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @SilverGiant8.

    If you no longer have access to the email on your EA account, you'll need to go through the account recovery process. That begins by filling out the webform here.

azspacecowboy's avatar
azspacecowboy
5 years ago

I have access to my old email and when I click reset password on NHL 20 it doesn't send me an email. I've gone through all the spam and folders on my email and nothing. Been trying for days to fix it

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@azspacecowboy 

Since you have access to the email on your account, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. I believe they can help get your password reset.

Recent Discussions