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SilverGiant8's avatar
SilverGiant8
5 years ago
Solved

Can't access online features on NHL 20 due to an old Origin account

Can't access Online features of NHL 20 on Xbox One.  My current gamertag I'm using is linked to an extremely old Origin account, the email and phone number associated with that old Origin account I d...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @SilverGiant8.

    If you no longer have access to the email on your EA account, you'll need to go through the account recovery process. That begins by filling out the webform here.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @SilverGiant8.

If you no longer have access to the email on your EA account, you'll need to go through the account recovery process. That begins by filling out the webform here.

georgegermanpro's avatar
georgegermanpro
5 years ago

I was able to make a new EA SPORTS account but it will still not let me use online features in nhl 20. Did I do something wrong? Is there more to do?

Thank you, if you answer.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hello, @georgegermanpro.

    What happens when you try to play online? What is the message you see? Thanks!

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