Forum Discussion

SilverGiant8's avatar
SilverGiant8
5 years ago
Solved

Can't access online features on NHL 20 due to an old Origin account

Can't access Online features of NHL 20 on Xbox One.  My current gamertag I'm using is linked to an extremely old Origin account, the email and phone number associated with that old Origin account I d...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @SilverGiant8.

    If you no longer have access to the email on your EA account, you'll need to go through the account recovery process. That begins by filling out the webform here.

jwalford14's avatar
jwalford14
5 years ago

Hi i logged onto my nhl 20 and a pop up just says invalid account go to help.ea.com and there is no link in settings on nhl20 so i can sign into my ea account... ive done it online and it says account i have no idea how to log into it or connect accounts it wont let me and says i dont have the credentials 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hello, @jwalford14.

Can you try going to www.origin.com and reset the password for your EA account? That normally resolves this issue. Thanks!

Recent Discussions