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SilverGiant8's avatar
SilverGiant8
5 years ago
Solved

Can't access online features on NHL 20 due to an old Origin account

Can't access Online features of NHL 20 on Xbox One.  My current gamertag I'm using is linked to an extremely old Origin account, the email and phone number associated with that old Origin account I d...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @SilverGiant8.

    If you no longer have access to the email on your EA account, you'll need to go through the account recovery process. That begins by filling out the webform here.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Nickschiffman7 

If you're absolutely sure you're resetting the password for the right account, please contact a live support advisor here. They will assist with this.

SilverGiant8's avatar
SilverGiant8
5 years ago

I did that authenticator link you gave me, and nothing ever came of it.  No response.  All I want is the Origin account currently attached to my Xbox Gamertag, I have access to said gamertag, to be divested so I can log in with my current Origin account.  I also have a year long subscription to EA Access through my gamertag.  There HAS to be a way to solve this.  Thank you for your help.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @SilverGiant8 

    Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll go through the account recovery process with you. Thanks!

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