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XEaglesX's avatar
XEaglesX
Rising Novice
9 years ago

Can't Screenshot on NHL 17

Product: NHL 17 Platform:Microsoft XBOX One Summarize your bug: Can't screenshot. I managed to get 1 screenshot to work but since then it hasn't worked. Videos work and screenshots on other games...
XEaglesX's avatar
XEaglesX
Rising Novice
9 years ago

Yes that is on. I can do it in other games, just not NHL 17. 

EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
9 years ago

@XEaglesX

Is your XB1 firmware up to date?

Is your hard drive very close to being full

Also, I happened to spot this: Note Sharing and saving your screenshots will only be available if you have an active Xbox Live Gold subscription or if you’re performing the action on the home console of another Xbox Live Gold subscriber. (Link)

  • XEaglesX's avatar
    XEaglesX
    Rising Novice
    9 years ago

    @EA_Barry 

    Yes, everything is up to date. HD is only 50% capacity. It works for every other Xbox One game. Active XBOX Live gold member and this is the only console I play on in which I'm the only user.

    I've tried disabling recordings, turning my xbox off fully (power cycle), turning recording back on. It's just NHL 17. It's like when you go to print something and it gets stuck in the queue only I can't seem to clear or find the queue.

    • EA_Barry's avatar
      EA_Barry
      Icon for Community Manager rankCommunity Manager
      9 years ago

      @XEaglesX

      So, after double tapping the XB button and pressing Y to take a screenshot then opening the Upload Studio app and selecting manage captures you see no screenshots there?

      • XEaglesX's avatar
        XEaglesX
        Rising Novice
        9 years ago

        @EA_Barry

        Nope. I don't get a popup or any notification telling me the screenshot was taken. When I go to my captures there is nothing uploaded, or locally on my xbox. If I do a video I immediately get a notification and it starts uploading automatically.

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