Can't Screenshot on NHL 17
Product: NHL 17 Platform:Microsoft XBOX One Summarize your bug: Can't screenshot. I managed to get 1 screenshot to work but since then it hasn't worked. Videos work and screenshots on other games...
Forum Discussion
EA_Barry
Community Manager
Community ManagerIs your XB1 firmware up to date?
Is your hard drive very close to being full
Also, I happened to spot this: Note Sharing and saving your screenshots will only be available if you have an active Xbox Live Gold subscription or if you’re performing the action on the home console of another Xbox Live Gold subscriber. (Link)
Yes, everything is up to date. HD is only 50% capacity. It works for every other Xbox One game. Active XBOX Live gold member and this is the only console I play on in which I'm the only user.
I've tried disabling recordings, turning my xbox off fully (power cycle), turning recording back on. It's just NHL 17. It's like when you go to print something and it gets stuck in the queue only I can't seem to clear or find the queue.
- EA_Barry
So, after double tapping the XB button and pressing Y to take a screenshot then opening the Upload Studio app and selecting manage captures you see no screenshots there?
Nope. I don't get a popup or any notification telling me the screenshot was taken. When I go to my captures there is nothing uploaded, or locally on my xbox. If I do a video I immediately get a notification and it starts uploading automatically.
- EA_Barry
Can you try solutions one and three here: http://support.xbox.com/en-US/games/troubleshooting/recording-problems-with-gamedvr
After that, try making a bunch of screen shots, like 30, than wait about an hour and see if they are present/sharable. Again, post your results here please.
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