Forum Discussion

GoldenFreddy214's avatar
5 months ago
Solved

Connection iffy

Whenever I play HUT, more specifically, rivals or champions. or even EASHL, it works just fine. But whenever I play squad battles, hut moments or even hut rush, I’ll lose connection every 5-10 minutes and it will constantly continue. 

  • EA_Aljo's avatar
    EA_Aljo
    5 months ago

    @GoldenFreddy214 

    That's the issue then. Disconnects and lag are going to happen on wireless connections. Especially with that much distance to the router. It's very easy to connect your console to your router. You just need an ethernet cable that plugs into the back of your console and one of the ports on your router. Your ISP can step you through that or you can look up those instructions online. I recommend doing this to test it out to see if there's a difference. Assuming that resolves this, you could then look into getting a powerline adaptor. That has been a very good solution for others that are too far from the router to use a wire.

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi there, @GoldenFreddy214 

    Thanks for reaching out. We'll go through some troubleshooting. What console are you on and is a wired or wireless connection being used?

  • i don’t think so, my router is downstairs and i play in my room upstairs. i have no clue how to connect my console to my router. is there any other solutions i could do?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    @GoldenFreddy214 

    That's the issue then. Disconnects and lag are going to happen on wireless connections. Especially with that much distance to the router. It's very easy to connect your console to your router. You just need an ethernet cable that plugs into the back of your console and one of the ports on your router. Your ISP can step you through that or you can look up those instructions online. I recommend doing this to test it out to see if there's a difference. Assuming that resolves this, you could then look into getting a powerline adaptor. That has been a very good solution for others that are too far from the router to use a wire.

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