Connection issue (xbox one)

Hi, @AsphaltCowboy 

Can you let me know what the error message is when you try to connect to our servers?

I'll work with you if you want to try and troubleshoot this. Servers for all of our games are each to their own, so it's possible not to connect to one game's servers while others can be up. Unless it's a full outage. Servers have been up for NHL 21 so this is a technical issue we'll need to figure out.

I get the frustration. If you're up to see if a few steps can help get you in let me know. My best recommendation is to first start with a basic power cycle and Mac Address clear. I'm sure you've done it, but definitely want to make sure the basics are covered first. Even if you've done it before, please try it again before reply back whether they worked or not. 

Reboot the power to the modem/router

1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

How to power cycle your Xbox console:

1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button  on your console to turn on the Xbox One.

Clear Mac Address

1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.