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AsphaltCowboy's avatar
AsphaltCowboy
5 years ago

Connection issue (xbox one)

I have also not been able to connect to any ea games for about a month and a half now. I am completely done buying their garbage. I am sick and tired of the bs they are trying by saying it's on our e...
AsphaltCowboy's avatar
AsphaltCowboy
4 years ago

Nothing has worked, still getting same message

    • AsphaltCowboy's avatar
      AsphaltCowboy
      4 years ago

      So I can connect with NHL 20 but not NHL 21 or Madden 21

    • AsphaltCowboy's avatar
      AsphaltCowboy
      4 years ago

      It says on my EA account page on NHL 20 that I have been a member since June 11, 2021. That is probably the day the I chose my public ID name. Ever since then my game has not had a connection. Can you check if that is the reason? Can't remember if I had a public ID before that. It most likely would have been buddha1975. 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        4 years ago

        Hi there, @AsphaltCowboy.

        I'd like you to try clearing the alternate MAC address with these steps:

        Go to your Xbox One Settings (Just press Start, then click Settings)
        Go to "Network", then "Advanced Network Settings"
        Click on "Alternate MAC Address", and then click "Clear"

        Let me know what happens. Thank you.

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