Forum Discussion

AsphaltCowboy's avatar
AsphaltCowboy
5 years ago

Connection issue (xbox one)

I have also not been able to connect to any ea games for about a month and a half now. I am completely done buying their garbage. I am sick and tired of the bs they are trying by saying it's on our e...
AsphaltCowboy's avatar
AsphaltCowboy
4 years ago

I've done all the troubleshooting,  nothing worked

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@AsphaltCowboy 

It's quite possible this is an account issue. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll take a look at your account and see if anything is off that is causing this to happen.

  • AsphaltCowboy's avatar
    AsphaltCowboy
    4 years ago

    I have already tried going through Twitter and they just go the troubleshooting route. I am not on Facebook and I'm not going on there just to try to figure this out. Not sure why this is so hard to take care of.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @AsphaltCowboy 

    I'm not seeing where a case was opened so I can't see what happened when you contacted EA Help. It would be good to know what troubleshooting they did. Regardless, if you change your mind, our support is there to keep working on this for you. Unfortunately, we can't help with account-related issues through Answers HQ.

  • AsphaltCowboy's avatar
    AsphaltCowboy
    4 years ago

    Already tried to go through Twitter. Don't have Facebook. 

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