Constantly Disconnected from EA servers NHL 18 HUT mode

Hey @MathG35 I can see you have done allot already, but there a few more steps you can to try out.

• Try another account on your console.
• Try another console with your account.
• Try your console and account on another network. 

If the issue still persisting on the your own network, get in contact with EA support and do a UO-Trace and upload it to your case they will be able to help you more. 🙂
Link to how to make a Uo-trace: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

/Atic  

I've done a UOTrace yesterday and it looked good, no packet lost, good ping times.

Your other steps aren't easy to test, I don't have a second Xbox or another network I could use for an extended time...

Hey @MathG35 How was the ping best/worst? 

Yeha I 100% understand that and its hazel to do,( had to that for FIFA 16 for my own XboxOne ended up with me dragging my xbox to work and connect it online play a few matches it was solved. issue i had was could not connect to ultimate team, I did all the troubleshooting at home), its only going to be more complex to test this kind of issue.

Most of those troubleshooting I posted above if you know someone with an XboxOne.

I still recommend that you that you get in contact with EA support and tell them what kind of troubleshooting you have done and attached uo-trace. 

/Atic 

Best was 27ms, worst 52 ms. 0 packet lost.

I'm currently tring to play with my Xbox directly connected to my modem and so far, it's working. I don't know which setting on my router could cause these issues...everything else is working fine...

Hey @jordanridd232 Thanks for the report. 

Could we get a photo of that error code 🙂 

@MathG35 Sweet! 

I suspect its still working? 

/Atic 

Hey @kristsl 

Do you have a case number I can take a look on what happen? 

I do recommend that you read this thread I think most of the troubleshooting that we do or EA support do have been posted. 

/Atic