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Anonymous's avatar
Anonymous
8 years ago

Constantly Disconnected from EA servers NHL 18 HUT mode

I've been constantly Disconnected from EA servers while playing or even browsing the menus in HUT mode. Sometimes I manage to complete a full game, but that's very rarely.. Never had issues with prev...
EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
8 years ago

Hey @MathG35 How was the ping best/worst? 

Yeha I 100% understand that and its hazel to do,( had to that for FIFA 16 for my own XboxOne ended up with me dragging my xbox to work and connect it online play a few matches it was solved. issue i had was could not connect to ultimate team, I did all the troubleshooting at home), its only going to be more complex to test this kind of issue.

Most of those troubleshooting I posted above if you know someone with an XboxOne.

I still recommend that you that you get in contact with EA support and tell them what kind of troubleshooting you have done and attached uo-trace. 

/Atic 

Anonymous's avatar
Anonymous
8 years ago
Ive had the same problem except now I cant even find an opponent. I just recieve a msg saying " Failed to retrieve data;please try avain later" followed but a long error code and there is nothing wrong with my internet.
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    8 years ago

    Hey @jordanridd232 Thanks for the report. 

    Could we get a photo of that error code 🙂 

    @MathG35 Sweet! 

    I suspect its still working? 

    /Atic 

  • Anonymous's avatar
    Anonymous
    8 years ago
    I've had my PS4 connected directly with an internet wire to modem since day one, but the issue with disconnecting you from EA servers at any random time doesn't go away..
    Contacted EA help, only thing they could help was sending the troubleshooting instructions via email that has helped every one else.
    Unfortunately even sending them instructions takes time as I haven't received them...
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    8 years ago

    Hey @kristsl 

    Do you have a case number I can take a look on what happen? 

    I do recommend that you read this thread I think most of the troubleshooting that we do or EA support do have been posted. 

    /Atic 

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