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dj_zehti's avatar
dj_zehti
4 years ago

Controller disconnects mid game and when trying to reconnect cant do anything

When I playing hut rivals my controller gets disconnected and can rejoin game to move players. Only this game this does it for 
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@dj_zehti 

So, just to be clear, no matter which controller you use, it disconnects mid-game? Are you able to reconnect after a bit? Does it turn off? Can you turn it off and on again to continue playing?

dj_zehti's avatar
dj_zehti
4 years ago
@EA_Aljo Midgame disconnects, I am able to reconnect both controllers but I can do anything in the game.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @dj_zehti 

    Have you tried pairing them with your console again? Does it also happen if you have them plugged in?

  • dj_zehti's avatar
    dj_zehti
    4 years ago
    @EA_Aljo Yes and yes it’s only with nhl
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @dj_zehti 

    I really can't think of what could be causing this. Have you tried talking to Microsoft support? Unfortunately, we'll need to wait and see if we get some more reports of this before raising an issue.

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