Controller disconnects mid game and when trying to reconnect cant do anything
When I playing hut rivals my controller gets disconnected and can rejoin game to move players. Only this game this does it for
Forum Discussion
If this were a controller issue I’d gladly send in my controller for repair but Microsoft will likely do their tests and say nothing is wrong with it, especially if the controller can be used outside of the game when the game won’t respond.
EA_Aljo
Community Manager
Community ManagerPersonally, I've sent Elite 2 controllers in several times over the last few years and they've always either repaired or replaced it. It's frustrating to have to send them in, but the turnaround is quick and I always get a working controller back. That said, the only other thing I can think of is that there's interference from another nearby device that could be causing this. If I have any other ideas, I'll let you know.
- @EA_Aljo Again, the developers should not be focusing on why a controller disconnects. Controllers disconnecting will ALWAYS be a thing. It doesn't matter if it's a firmware bug or if the user just walked out of range. They should be coding to detect the disconnection and give the user a way to regain control of their player, especially in EASHL.
- EA_Aljo
When this happened to me, I was always able to regain control. I'm not saying we have the same issue, but there are times you can regain control. If I have any additional details on this, I'll pass them on here.
- @EA_Aljo You're saying you disconnected in a EASHL game and regained control?
If so, please share the procedure for doing so. Nobody I know, including myself who has disconnected in EASHL has ever been able to regain control. Next time I play EASHL I’m going to disconnect my controller during a game that’s out of hand. See if the situation can be reproduced through an active power off and on of the controller.
- EA_Aljo
I mentioned this before. What would happen is my controller would completely lock up. It wouldn't respond at all. After several seconds, the Guide button would flash and the controller would reconnect and work again.
With about 20 seconds left in my EASHL game I turned off my controller and turned it back on. When I did this I got a window explaining the lead profile was disconnected and it gave me an option to repair, but of course I could not click on this. The screen didn't change until the EASHL game exit menus popped up. I was able to get back to the dressing room but couldn't ready up for the next game. Turning off the controller and on again did nothing to rectify the situation. Quitting the game and starting again however did.
- @EA_Aljo This is not the type of disconnect we're talking about. We're talking about a disconnect where the controller loses connection with the Xbox, either with the Xbox button light on or off. When the player reconnects their controller by turning it back on or bringing it back in range, the player's character is unable to move at all. The player can still bring up and navigate the Xbox menus and for that matter can navigate the NHL 22 menus.
However, NOTHING they do allows them to begin controlling their player again. They can shut off and reconnect their controller. They can re-sync their controller with the Xbox. They can try a different controller. Nothing works and their player remains motionless. The only fix is to quit the game and restart, at which point everything begins working normally again.
There are multiple people in the thread explaining they have experienced exactly this behavior multiple times. The key problem in EASHL is there is no menu which allows you to reassign the controller to control your "side" aka player. If that menu existed, since we can control the NHL22 menus, I suspect it would work and the player would be able to begin controlling their player again. This is understood. I experienced the same issue. All I’m saying is that any disconnect seems to cause the problem. Not just a loss of connection but a power off as well.
- EA_Aljo
Thanks for the additional details, everyone. If I have any news on this, I'll relay it here.
Prerequisite:
- Elite controller
Possible Prerequisite:- Play with custom bound controls
- (I have my paddles bound to LS)
Repro Steps:- Play with an Elite controller plugged in via USB cable
- During gameplay (EASHL) gameplay disconnect cable
- Controller will reconnect wirelessly
Expected Results:
- Player can gain control of skater once controller connection is established
Actual Results:
- Player can control menus but not their skater. The game is essentially forfeit as you have to restart in order to fix. Plugging controller in, turning it on/off does not restore connection.
Alternate repro can be done wirelessly by walking out of range, then letting it reconnect.
This is 100% in these conditions. Lost games/RP because of it, very disappointed there’s no fix in 23. It’s brutal in online modes.
Confirmed that this is still an issue on NHL23. Any update on this issue? Is anyone even looking into it?
@EA_AljoSame situation as others, Series X and Elite 2 controller with latest firmwares. And it behaves exactly like mentioned earlier, connection lost and after reconnect can't move player but can move on menus. Have to restart the game. Also happens only in NHL2x.
Btw like I said it's my nephew having this problem. I'm on Series X with standard Xbox one controller and not having that problem.Can confirm the bug still exists as of tonight in NHL23. Happened to a teammate tonight and we had to back out and forfeit the game as a result. Exact same behavior.
Since @Walapalapera has given a re-creation scenario, have the devs made any progress?
- EA_Aljo
I don't have an update on this, unfortunately. It's a very difficult one to reproduce and we get a small number of reports of it. I have 2 Series 2 controllers and neither one of them are disconnecting. I used to have this problem, but that stopped quite a while back. Should we have some news on this, it'll be relayed. Otherwise, the best I can advise is to either plug in your controller or use a non-Elite Series one. As always, make sure your controller's firmware is up to date.
It really isn't all that difficult to reproduce. All I have to do is turn off my controller and turn it on during a game and it happens. While I'm not getting very many random disconnects anymore, my controller has died a couple of times in the past couple weeks during games and each time I was unable to play after reconnecting. Turning off the console and turning it back on didn't fix the issue. Only quitting the game and restarting fixed it. Again this isn't happening through other games. Only NHL.
- EA_Aljo
When I have this happen, I can plug in my controller and select my side. It then works again. That is the best suggestion I can make currently. We're aware of this issue so hopefully, it's resolved in the future.
One other thing, do you happen to have anything else plugged in to the USB ports? Possibly, control is being assigned to a different device.
@EA_Aljo my overall belief is that the disconnect behavior in EASHL is identical to the behavior in all game modes, however, because it isn't possible to pick sides in EASHL you hit a corner case that causes unknown behavior. Sometimes, my guy doesn't move at all. Other times it's like the down thumb stick button and my poke check button are stuck. This is the same behavior if I'm in the menus.
@EA_Aljo wrote:When I have this happen, I can plug in my controller and select my side. It then works again. That is the best suggestion I can make currently. We're aware of this issue so hopefully, it's resolved in the future.
Please share how you select a side during an EASHL game where this happens.
- EA_Aljo
@rednyte wrote:
@EA_Aljo my overall belief is that the disconnect behavior in EASHL is identical to the behavior in all game modes, however, because it isn't possible to pick sides in EASHL you hit a corner case that causes unknown behavior. Sometimes, my guy doesn't move at all. Other times it's like the down thumb stick button and my poke check button are stuck. This is the same behavior if I'm in the menus.
Yes. That's correct. I was able to resolve this in single player modes with what I mentioned, but as you said, it doesn't work for EASHL. Can you try swapping out all your gear? Also, have you tried any other troubleshooting steps? If you haven't power cycled in awhile, try that now with these steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Yup just had this had happen to me in NHL 23 and got booted for poor sportsmanship. Kind of iron because you have to be a good sport to play this frustrating game.
