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Same thing happening to me. Elite 2 controller xbox series x, controller randomly disconnects mid game and doesn't reconnect unless you restart the game. I lost hut rivals games due to this issue where the game just dropped after not being able to reconnect the controller during the game. Kurt happened again in the middle of an SB game, went to xbox accessories and everything is fine with the controller, but not in nhl22.
- EA_Aljo4 years ago
Community Manager
Hi there, @XZMAN11X
How frequently is this happening? I also use an Elite 2 and have had it disconnect briefly, but normally it reconnects after 10 seconds or so. It's definitely frustrating since that can feel like an eternity. The controller will shut off on its own after a bit and turning it back on will fix it. This is really rare for me though and I'm not aware of a fix.
@EA_AljoThis is happening to me almost every game now. I'm still in the game but I can't move my players when this is happening.
Xbox elite controller: Click on LB and raise the right stick simultaneously. Happens 50% of the time.
Click on RB, LB and raise the right stick simultaneously. Happens 90% of the time.
Click on RB, LB and raise the left and right stick simultaneously. Happens 100% of the time.Series X.
- EA_Aljo4 years ago
Community Manager
Is your controller turning off/disconnecting or does it stay on and connected, but your player stops responding?
- @EA_Aljo
1. My controller is turning off
2. I turned it back on and it does stay connected
3. My player stops responding but I can navigate into Xbox menu. - EA_Aljo4 years ago
Community Manager
Is your controller's firmware up to date? That can be checked by going to Devices and connections > Accessories. Also, are you using an Elite 1 or 2?
- @EA_Aljo It is up to date. I tried everything....
Xbox Elite Wireless Controller Series 2
Thank you for your time Aljo. - EA_Aljo4 years ago
Community Manager
Thanks for getting back to me. Which system are you playing on?
- @EA_Aljo Series X.
- EA_Aljo4 years ago
Community Manager
I have the same setup. So far, I haven't experienced this on my Series X, but it was happening with NHL 21 on occasion. Unfortunately, I really can't think of anything else that may resolve this. Does the same thing happen when you leave the controller plugged in? I wouldn't think so, but it would be good to test. Have you also tried contacting Microsoft support to see if they may have some suggestions?
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