I'm very sorry, but we don't have the ability to change the platform of your license.
I picked the game on the PS store. I actually don't need the X factor. I'm not really sure what this version is meant for, but I don't want to play both the PS4 and Ps5 version. I just want to play one version that allows me to connect with PS4. (all my friends own PS4) So my understanding is that I needed to buy a version through the web interface in order to be allowed to buy a PS4 version and play that version on my PS5.
I contacted EA help who told me to contact the PS store. I contacted the PS store who told me that the publisher (EA) would be the one that could change my license from a PS5 to a PS4 version of the game. I contacted EA again and the support told me to contact the PS store then disconnected me.
Since the whole connectivity was working all right in NHL2021 and now you need to do some "complex" extra steps in order to play with friends (get a ps4 version of the game from the web store, then install on PS5) I feel a bit cheated. It's not really something I could have planned for before getting the game.
So all I'm trying to do now is for EA to change my license from PS5 to PS4. How would I go about that ?
Community ManagerHi there, @REVOLTE_Qc
We don't have the ability to change your license from PS5 to PS4. You'll need to purchase the PS4 version of the game to play with others on PS4.
Are you saying that I bought something I can NOT use because it was not advertised correctly and now I need to buy the game again if I actually want to play it with friends ? I kind of feel that this is a big miss-representation of what I was buying and that putting the burden on me to buy the game once more is a bit extreme. Is there nothing that can be done ?
thanks.
