I'm very sorry, but we don't have the ability to change the platform of your license.
Hello, @EA_Aljo .
I read this page. It doesn't mention anywhere that PS5 wouldn't be able to play with PS4. The way it's written made me think that this was designed to sell the version to a PS4 user that was thinking about buying a PS5 through the year and would want the game to work on PS5. I now understand that all PS4 games work on PS5 and that you can buy the PS4 version through the web store instead of the PS5 store.
I still feel cheated by EA for the way this game was marketed and the fact that it doesn't work like 2021 where I could play with my friend. I feel that there was no way for me to be aware of that before buying and trying the game as this was NOT advertised correctly anywhere on an EA site. I'm also very disappointed in the way EA replied to this. The chat support was of no help and I'm now seeing that this forum won't be either.
Being told to buy a game that I already own once again to be able to play with my friend sounds to me like a totally unacceptable answer. I owned every NHL game since '93 and I'm now pretty disappointed with both how this game was wrongly advertised and the hours I lost communicating with the support teams.
thanks for your previous replies, but honestly please note that from a consumer perspective, this whole thing is totally not acceptable.
Community ManagerIn that article, the following is stated:
• Can I play online with someone on a different platform or generation?
Users are only able to play NHL 22 with other users that are playing on the same gen version of NHL 22. Microsoft and Sony users are also not able to play each other.
@EA_Aljo , Are you saying that before buying a game I should search for the most expensive version of the game, then search webpages of description ? Also nothing proves that this information was available at launch.
Do you really feel that this is a good business practice and that EA is in the right in this specific instance ?
I mean I bought the game. I'm already a customer. What's the difficulty on EA's part to change my version to a PS4 version ? Is it normal practice to try and have people pay twice for the same game ? Doesn't something feel wrong here ?
Community ManagerThat article was released before NHL 22 launched. We also don't have the ability to change the version of your game. You'd need to contact Sony to see if they have any options for this.
@EA_Aljo : I contacted the PS store. They told me that the publisher had the ability to change the license and they (PS Store) don't. So it's a bit unfortunate that the publisher tells me it's not possible.
thanks.
Community ManagerI'm very sorry, but we don't have the ability to change the platform of your license.
