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Danteo_Cz's avatar
Danteo_Cz
4 years ago

Disconnected from EA servers in all online games NHL 22

Hi, for about 5 days I have a problem playing any online game in nhl 22 on xbox one. I have already tried to change the port, TCP, UDP. But neither helped. I also tried to reinstall the game, Format ...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

Hello, @Danteo_Cz.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • Danteo_Cz's avatar
    Danteo_Cz
    4 years ago
    Hi, so I followed exactly your instructions, unfortunately it didn't help either ... I'm clueless, other games run normally only with NHL 22 are problems .... It doesn't make sense
  • Danteo_Cz's avatar
    Danteo_Cz
    4 years ago
    @EA_Aljo I would still like to write that I have a game since the release, and I didn't have any problems for a month
  • Danteo_Cz's avatar
    Danteo_Cz
    4 years ago

    I played the game every day...until this problem occurred
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      4 years ago

      @Danteo_Cz 

      Try clearing your alternate MAC address with these steps: 

      Go to your Xbox One Settings (Just press Start, then click Settings)
      Go to "Network", then "Advanced Network Settings"
      Click on "Alternate MAC Address", and then click "Clear"

      Let me know what happens. Thanks!

      • Danteo_Cz's avatar
        Danteo_Cz
        4 years ago
        @EA_Aljo so i did what you wrote me and nothing changed. lost connection still again

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