Forum Discussion

6 years ago

Solved

Error code c71dbebb294926b6-0000000000001150-2ffb33f388631a8d

I'm having a problem with this error code when I try to collect my daily HUT rewards, is there a way to fix it?

Will I be able to have some rewards in return for all the rewards I lost?

EA_Aljo
6 years ago
@brebisechevele

Unfortunately, we don't have a solution for this issue. It has happened for a very small number of people, but we haven't found a way to resolve it. You can try contacting live support to see if they have any other options though. That can be done here: https://help.ea.com/en/contact-us/new/.

3 Replies

EA_Aljo
Community Manager
6 years ago
Hello, @brebisechevele.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
brebisechevele
6 years ago
Hi!,
I tried yesterday everything that I can and nothing work.. Is there any solutions beside that?
Thank you @EA_Aljo
EA_Aljo
Community Manager
6 years ago
@brebisechevele

Unfortunately, we don't have a solution for this issue. It has happened for a very small number of people, but we haven't found a way to resolve it. You can try contacting live support to see if they have any other options though. That can be done here: https://help.ea.com/en/contact-us/new/.

Recent Discussions