Error transferring HUT info to opponent

Considering I can no longer log into the EA forum itself (it accepts a log on and then immediately disregards it), and the link to the official technical support sub-forum redirects here, I'm pretty disappointed that this still hasn't gotten any acknowledgment. Is there somewhere else I'm supposed to go for help with this issue? At least a form-letter for troubleshooting from an EA rep would be nice. I've been civil, clear, and thorough in describing this issue, and now it feels like I'm being avoided because my issue isn't as easy as a cut-and-paste solution.