Freezing after scoring a goal

Product: NHL 22
Platform:Sony Playstation 4
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? In squad battles after scoring a goal or an opponent scoring a goal the HUT logo comes up and the top right shows "syncing..."
What happens when the bug occurs? After either myself or the AI scores, instead of the goal celebrations ending and going to the replay the HUT logo animation will display and the top right shows "syncing...". This will continue and not stop or finish "syncing". Then once I quit the game and restart, it is recorded as a loss even if I was winning. It's happened 2 games in a row now.
What do you expect to see? The goal celebrations should have ended and started the replay or gone back to the face-off if the replay was skipped. Instead it is frozen on the syncing page and I take a loss for whatever game I was playing even if I was winning.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT Squad Battles
What time did you see the bug? (HH:MM AM/PM) 10:25 PM
What is your time zone? CST - GMT - 6:00
What is your gamertag/PSN ID? Jayradicus
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

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I can't attach my screenshot because the file size is too big

Edit: Changed title to better reflect the issue.-CM

EA_Aljo
4 years ago
~~Hey, everyone. This is an issue we're aware of and working to resolve. When we have some news, we'll provide an update.~~

*UPDATE 11/8* (Tuner update went live 11/6)

Hi, NHL Community.

The team pushed out a tuner on Saturday to address synching issues when goals were being scored.

The post can be found here.

If you continue to experience any issues please let us know.

184 Replies

lXxTheManxXl
4 years ago
Product: NHL 22
Platform:Microsoft XBOX One
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Play squad battle or hut challenge score a goal game freezes
What happens when the bug occurs? Score a goal and the game freezes during celebration and you get stuck watching them glitch in a loop at the bench and you have to quit and you lose the game.
What do you expect to see? Some bad programming on your end
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hockey ultimate squad battles or hut challenge
What time did you see the bug? (HH:MM AM/PM) 2:00 pm Moutain standard time November 4
What is your time zone? GMT (UTC)
What is your gamertag/PSN ID? Xxl TheMan lxX
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English
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This sucks and it’s very frustrating free packs or points for the inconvenience would be appreciated
Mmontain722
4 years ago
Product: NHL 22
Platform:Sony Playstation 4
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? After scoring a goal it keeps showing the after players and does not go to the faceoff
What happens when the bug occurs? It just keeps showing the player and have to reset the game
What do you expect to see? Back to faceoff to continue the game
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here Squad battles
What time did you see the bug? (HH:MM AM/PM) Started at 1700 and has happened every couple games
What is your time zone? CST - GMT - 6:00
What is your gamertag/PSN ID? Monty722
PS4 Crash Reporting: Please copy the text you put in the crash report here. No crash keeps showing the players
EASHL issues? Please insert your Club Region.
What is your game language? English
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After scoring a goal it will not go to the faceoff it keeps showing the players. Happens every other game roughly.
RouleauAuFruit
New Scout
4 years ago
@Mmontain722 happens in chel too im expecting a fix right about now guys stop srewing this game
jeremyfenton
4 years ago
Same issue on PS5.
Just bought this game, very disappointing. Can't even finish a game.
JDaddysavesworl
4 years ago
Yep same here. Pretty frustrating. I want to like this game so bad but how can there be this many problems.
Penthouse_man
Rising Traveler
4 years ago
After implementing version 1.20, this happened twice in some 10ish CHEL OTP games. Both times were on a goal scored in the last minute of the 3rd.
hdcord93
4 years ago
I’ve had it happen on first goal scored in HUT and squad battles.
hdcord93
4 years ago
@Penthouse_man wrote:
After implementing version 1.20, this happened twice in some 10ish CHEL OTP games. Both times were on a goal scored in the last minute of the 3rd.

I’ve had it happen on first goal scored in HUT and squad battles.
cmeskating33
4 years ago
After scoring a goal, and not smashing X a million times, I went into a infinite Sync. I was in the middle of my Team of the Week game, and up big, and now its a whopping 0-3 and no points. This is unacceptable.
cmeskating33
4 years ago
Product: NHL 22
Platform:Sony Playstation 5
How often does the bug occur? Anytime I dont Hit X (100%)
Steps: How can we find the bug ourselves? After scoring a goal it keeps showing the after players and does not go to the faceoff
What happens when the bug occurs? It just keeps showing the player and have to reset the game
What do you expect to see? Back to faceoff to continue the game
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here: Squad battles
What time did you see the bug? (HH:MM AM/PM) Started at 1700 and has happened every couple games
What is your time zone? CST
What is your gamertag/PSN ID? CMEHockey33
PS5 Crash Reporting: Please copy the text you put in the crash report here. No crash keeps showing the players
EASHL issues? Please insert your Club Region.
What is your game language? English