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ExiledAtrocity's avatar
5 years ago

Game Crashing After Slashing Goalie (post-whistle) ONLINE HUT Rivals.

Product: NHL 21
Platform:Microsoft XBOX One
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Go on HUT Rivals, play a match online and SLASH the opponents Goaltender immediately after he gets the whistle and the play is over. About 1/3rd and some days 2/3rds of every time i do it, the game freezes and crashes.
What happens when the bug occurs? On HUT Rivals Online play, about 30-60% of the time, When I slash the opponents goalie after play with the LT + Y control, the game freezes and crashes, causing me to get a loss. One single time I've witnessed my opponent's game crash from the same bug.
What do you expect to see? About 1/3rd and some days 2/3rds of every time i do it, the game freezes and crashes.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT Rivals Online
What time did you see the bug? (HH:MM AM/PM) Literally usually 2-3 games a day if i played 7-10 in one sitting.
What is your time zone? PNT (MST) - GMT - 7:00
What is your gamertag/PSN ID? New Gamertag 66
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

Play HUT Rivals Online, play a match online and SLASH the opponents Goaltender immediately after he gets the whistle and the play is over. About 1/3rd and some days 2/3rds of every time i do it, the game freezes and crashes.

Controlling a Skater, shoot a puck on net to cause the goalie to save and freeze the puck. As soon as the you can, (once the whistle goes) Mash LT + Y using Skill Stick controls to slash the Goaltender.

A high percentage of the time, my game freezes and crashes. The freezing looks like 2 frames playing over and over usually with the audio kind of "spasming" in sync, for about a second or two before the screen goes black and you're booted to the dashboard.

This causes a loss. 

I have experienced and recreated it at least 10 times succesfully, to the point where im almost scared to slash after whistles.

Thank you for taking the time to read this.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ExiledAtrocity 

    Thanks for the report of this. I know it's fun to slash after the whistle, but probably best to not do that for the foreseeable future.

  • I was hoping for "thanks, we'll look into it as soon as we can, given all the other bug reports." Instead I got, "Thanks just stop doing that."

    My point about it being repeatable was in an effort to assist the troubleshooting, not say how much I love to slash.

    @ExiledAtrocitysorry not trying to be rude @EA_Aljo  i"m just frustrated.

    I've been playing these games since NHL 98 came out, which is most of my life, considering I was born in 1994.

    This video game franchise is my biggest passion and I just want the product to improve it's best possible form.

    I wish I could help EA find bugs full time.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @ExiledAtrocity 

    I passed on the report to the dev team for you. I just can't promise there's going to be a fix soon. If we have any news on it, an announcement will be made on our official channels.

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