Game freezing / crashing

Yeah I know, right? They tell us to jump through all these hoops and install and reinstall and unplug everything yet they come out with a patch months later, if that. Meanwhile we do all the troubleshooting steps for an unplayable game and yet all our other games work flawlessly. It's a sad day when Cyberpunk works much better on the ps5 than an NHL game by EA. I wish I could return this garbage game but I doubt Sony or EA will refund me my 60 bucks for a non working game. Tired of this. Tired of paying out the nose for ganes that are broken out of the gate. What is this, January 2022 and this game is STILL not fixed??? They are waiting to fix everything for NHL 23, I guarantee you. They won't fix anything in this game. They made their millions. They don't care about us.