I have also had this issue! EA says it’s not on their end and to contact PlayStation, and PlayStation says it’s on EAs end and to contact them! To boot, I spent 150 dollars on points while playing the trial, and am now unable to use them because I get this error message. But of course, it will still let me purchase more points! Typical EA, I hope they’re able to help you out because this is quite literally being ripped off by EA and being told “too bad”
Community Manager@jadenbrennan8 @vAchillesReborn
Can you both try going to NHL 25 in the PSN store in a web browser and see if you can purchase it there? Make sure you're logged into the PSN ID you intend to be playing with.
Says unavailable on the app and web browser due to "you can't buy this product for the following reasons: you already own the following products, which conflict with the product you're trying to buy. NHL 25 EA play Trial". Have tried restoring licenses, have uninstalled the game, PlayStation has revoked original license. Nothing works!
Same thing for me
I need help with this same issue
"Says unavailable on the app and web browser due to "you can't buy this product for the following reasons: you already own the following products, which conflict with the product you're trying to buy. NHL 25 EA play Trial". Have tried restoring licenses, have uninstalled the game, PlayStation has revoked original license. Nothing works! " - have the same issue with UFC 5
EA_Aljoany updates?
I have that exact same issue with ANY PS5 Game where the Game Demo or Trial Version of the game is so much as ACTIVATED by downloading it which attaches a License for that entire Game Title using (I believe it's similar to this if nothing else) that attaches the License to the game specific sku code, NO MATTER What edition you are using... You can only bypass it as far as I see if the GameID changes for Retail versus Demo/Trial editions. Then again I could be totally wrong about it too HAHAHAHAHAHA
Same Issue.
I downloaded months ago the Trial version and since then I haven't been able to buy the game.
I was given up, but now the game is part of PS Plus Extra, and I cannot play it as part of my subscription.
EA, what are you doing? Why did you release a trial that does not allow you to purchase the game? This is the whole point of the trial, to buy the game after you try it.
Please fix. There is no way that I can delete the Trial from my Library.
Community Manager
