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vAchillesReborn's avatar
vAchillesReborn
1 year ago

Game trial not allowing me to purchase full game(PS5)

So I got the 10-hour game trial through EA Play and once the trial was over I planned on buying the deluxe edition. However I’m getting this error code, and have contacted both ea support and PlaySta...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 year ago

@Kiddokiller883 

Try making the purchase from the web store at playstation.com instead.

Kiddokiller883's avatar
Kiddokiller883
New Novice
1 year ago

@EA_Aljo It says I own a different version already even tho I only have the trail version not letting my buy the full gam

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @Kiddokiller883 

    Did you try to make the purchase from store.playstation.com? I just want to be sure because this has always worked for this situation.

    Something is to try is restoring your licenses with the instructions here. 

    If that still doesn't work, check to make sure your PS5 is set as your primary console.

    • Kiddokiller883's avatar
      Kiddokiller883
      New Novice
      1 year ago
      @EA_Aljo I have tried buying it online with that link still says unavailable because I have another version (the trial) and I have restored the license multiple times it doesn't fix it and my account is also active as primary.
    • Kiddokiller883's avatar
      Kiddokiller883
      New Novice
      1 year ago

      EA_Aljo any updates, I've done what you said and it doesn't work 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        1 year ago

        Hello. This issue is still being investigated.

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