Forum Discussion

vAchillesReborn's avatar
1 year ago

Game trial not allowing me to purchase full game(PS5)

So I got the 10-hour game trial through EA Play and once the trial was over I planned on buying the deluxe edition. However I’m getting this error code, and have contacted both ea support and PlayStation support. Anybody know of any solutions????

44 Replies

  • EA_Aljo​ 

    This product is unavailable for the following reasons:  You already own the following products, which conflict with the product you're trying to buy:  NHL 25 Post Launch Standard Tracker

    Help please. Silence from EA, the application has not been resolved for 1.5 weeks. Maybe you can help in some way. I sent all the information to them:

    1. Email address registered to your EA account
    2. EA ID/Origin ID
    3. PSN ID/XBOX GamerTag
    4. Do you have access to the registered email

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Which console are you on? Also, have you tried downloading from your console's store and not through EA Play?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Can you send me a private message with your PSN ID/Xbox gamertag?