Gamertag associated with wrong account...need HELP
Hi EA
Need help with a weird situation regarding online play with NHL 20
My and my stepfather want to play online together but I always get an error message by trying to play with him directly, and everything is fin playing VS any other random online player.
So after doing alot of research...I found out that this is probably the problem :
I connected to my EA accont on ea.com and saw that his gamertag has been associated to my EA account since we both had Xbox 360
We both have different microsoft accounts, different xbox live gamertags, but still can't play together.
We never had this problem playing online together until we switched to NHL 20.
Should I get his gamertag removed from my EA account ?
I tried revoking his Xboxone access but then he needs to relink from his console else he cannot play online anymore....very weird conflic right there.
I have an EA account ready and available for him so I could have his gamertag transfered there if this is the conflicting situation.
I tried the support section but seems like there were no available contact options....
With the current lockdown due to corona virus we would of liked to be able to play together online...
Thanks
Alex
Problem solved
we had to remove friend gamertag linked to same account as mine (persona remove from ea account)
Live chat with ea advisor did the job
still weird as it was never a problem with past NHL games until NHL20.
Then had to erase his game data related to NHL20 on his xbox and tada!!!...problem solved !
Thanks to @EA_Aljo and both advisors that helped on the solution.