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chadkeefer's avatar
chadkeefer
4 years ago

High ping/server selection

My ping alternates between a flat 20 and 250+ms.

I have found that I can predict when it will be bad, and when it will be good.  If I check my club options, and bring up club search, sometimes it will be recommended that I search South-Central, and sometimes it will recommend East.  

When it recommends south-central, I draw poor connections when I join a club match, around 250ms with a very bumpy chart.  When it recommends east servers, I draw a flat 20-30ms when I join a club match.  Please note that I play in the same club every time. 

I have been playing NHL since 16 on east servers with no issues.  I am running gigabit fiber with no issues in any other title.  I have tried alternate DNS settings to no avail.  (Not the google ones, though.)

One more interesting note - this tends to NOT happen at all with drop in games.  I pull a good connection almost always when running drops.  The problem is, I really don’t run drops.  

Hoping I can get some real help here as this is a very frustrating issue.  

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @chadkeefer 

    These aren't canned responses. I'm trying to get details from you so this can be further investigated.

  • chadkeefer's avatar
    chadkeefer
    4 years ago

    Ok fine

    again

    most hours out of the day your system recognizes I’m east coast

    except hours when I actually play, like between 7 and 10 

    then it thinks I’m in texas

    recommends south central servers, ping goes haywire at 250ms, meanwhile I ping Microsoft in Tacoma @45ms with no issues in ANY OTHER GAME 

    Pardon the frustration, but I paid $100 so I could play with my friends on both consoles, enjoy the game a lot as it’s the first one that’s not a copy paste in 4-5 years, and nobody at ea seems to care that something, seemingly within their system, is preventing any play at all 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @chadkeefer 

    If you're being routed to the wrong server, it's very possible that's an issue with your ISP. Where are your teammates located? Are they all on the east coast of the US also?

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