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Anonymous's avatar
Anonymous
11 years ago

How to contact a Game Advisor using the new EA Help page

To contact an advisor using the new EA Help page, please take the steps below:

*Note that some players may have issues when using Internet Explorer. If this is the case, please an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.**

Click the following link and log in: https://help.ea.com/en/

Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.

On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.

If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.

Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.

You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.

1 Reply

  • Anonymous's avatar
    Anonymous
    11 years ago

    Contact EA Help

     
    We're here to help with all Electronic Arts games and services. No matter what game you play or what question you have, we’ll help you contact EA by connecting you to an EA Advisor for expert help.
     
    HELPFUL TIP

    Save time by logging in and requesting help online. You give our Advisors information about which games you play, the platform(s) you prefer, and your usage history. These details help expedite your contact.
     

    Ways to contact us

     

    Based on the information you give us about your issue, we will recommend the support channel that most quickly connects you to the right Advisor. Support wait times can be shorter when you use Call Me or Live Chat. Not all channels are available for every issue and location.

    ChannelHow it works
    Call Me Request that an Advisor call you about your issue. You don't have to wait on hold or incur additional phone charges.* We'll give you an estimated wait time for your call back.
    Chat Enter a chat session with an Advisor to discuss your question in real time. We'll give you an estimated wait timeso that you know how long to stay connected.
    Email Submit your question to us via email. This channel works best for non-critical issues that still allow you to play your game while you wait for a response.
    Phone

    In some locations, direct dial to EA is available.* Review this list to find the local number for support. We hope to provide direct dial in more locations in the future.

    • Australia - 18 0089 4823
    • Czech Republic - +420 228 880 676 or +421 233 418 468
    • Portugal - 308 800 880
    • Republic of Ireland - +353 91 423786
    • United Kingdom - 0203 014 1818

    Community and social media

     

    Visit the player community or follow EA on social media to get help and share your gaming experience. 

    Answer HQ Visit Answer HQ for support from the community, 24 hours a day. Search for your specific issue, ask a question, or find solutions from other players.
    Social Media Follow us on Twitter for helpful tips and answers to player questions. Direct gameplay questions to@AskEASupport in 140 characters or less. 

     

    Before you contact us

     

    You can prepare information before you contact us to expedite your support session.

    • For all questions - Know your email address and username. Your login verification code may also be helpful.
    • For Origin or PC technical issues - Run the Origin Error Reporting tool so your Advisor can review the error data during your call. 
    • For connectivity issues - Run the UOTrace tool to check your connection to host servers. Connectivity may be causing poor game performance. 
    • For questions about your system setup - Know your MSInfo, which are the details about your specific system and can help uncover non-essential items that may be interrupting gameplay.
    • For conflicting programs - If you think your issue is due to a conflicting file or program, you can try cleaning your system with a third-party tool we recommend.

    Get started

     

    Click Contact Us at the bottom of any game page, search results list, or article to begin.

    *Depending on your location or network policies, telephone charges may apply. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. 

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