I just tried HUT this morning and it is working for me without deleting and reinstalling, etc. Apparently EA has fixed this issue. Hopefully everyone is able to play now. See you all on the "ice"!
Community ManagerI'm really sorry for how frustrating this is. We're trying to get it resolved, but for now the only resolution is the one I mentioned. Making sure you don't load into the game before it finishes downloading is key. If it still doesn't work, you'll have to wait until this is resolved by us. If another workaround comes up, I'll post it here.
Just downloaded and waited until it was completely finished before starting. No luck - same problem. What is more than frustrating is that EA Support has closed my two tickets as "fixed" and I really have no way of knowing when this will really be "fixed". They will not call back even though I've tried at least 6 times now. I'm going to open yet another ticket I guess. Meanwhile, my son is able to play just fine in the other room.
@EA_Aljo , thanks for trying.
Same
Community Manager
