I just tried HUT this morning and it is working for me without deleting and reinstalling, etc. Apparently EA has fixed this issue. Hopefully everyone is able to play now. See you all on the "ice"!
Community ManagerHello, everyone.
Make sure you download and install both the game and the update before loading into the game. Do not load into it before both the full game and update have been downloaded and installed. For now, this is the only workaround we're aware of. We are still investigating a fix and will update as soon as we have more details.
I just finished deleting and reinstalled for the 4th time today. This time I ran NHL20 while NHL21 was downloading to make absolutely sure it wasn't starting on it's own or something before finished. The download finished, I quit NHL20 and checked for updates on NHL21 before starting - it said I had the latest version. I still have the same problem with HUT. I am done trying this.
I just want to be assured that the EA development team is actually aware of and working on this? I haven't seen anything posted on EA's support page about this specific problem - just lots of other problems. I am not assured since I opened multiple tickets on this problem today that were all closed with a status of "fixed" prematurely. If there aren't many of us actually having this problem, we may not get a fix for days/weeks. ☹️
Community Manager
