HUT Migration PS4 to PS5
Product: NHL 22 Platform:PlayStation 5 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Won’t let me transfer PS4 to ps5 What happens when the bug occurs?...
Forum Discussion
EA_Barry
Community Manager
Community ManagerCheck the following link for specific info on content migration, thanks.
https://www.ea.com/games/nhl/nhl-22/buy/nhl-22-dual-entitlement-faq
That doesn’t help me at all… did you read what I wrote?
EA_AljoHello, @Desiderata93
I absolutely understand the frustration with this. Unfortunately, once a team has been created on the new console, you won't be able to migrate from PS4/Xbox One. If this changes, we'll provide an update.
But EA knew about the one time migration long ago… why would there be no disclaimer about creating a team?
like I said, the PS5 version knew my team name from my PS4 account - why wouldn’t I assume everything was going to transfer over at that time?
EA has been exceptionally horrible to deal with regarding this… I talk to anyone and they refer me to the migration FAQ after I’ve already explained the scenario… I’m well aware of the criteria
And now basically I’m being told, I’ve paid for a PS5 version that I won’t be able to use unless I want to start over and buy more packs? Like, how is there not a simpler fix for EA
You have my gamer tag, you can see I’ve played no games on the PS5 version, once I realized my team didn’t transfer over, I went online and learned of the migration
You can also see that I’ve played NHL games under this gamer tag for the better part of a decade and played HUT for as long as it’s been around… I just don’t understand the poor customer service…
I’ve chatted with EA agents and they told me to post here for some unknown reason - I keep getting blown off
there should be some kind of compensation for this scenario… EA did not properly warn that you’d be ineligible for migration if you created a team, nor did it declare that the migration date wasn’t until December…
- EA_Aljo
It was mentioned in the migration FAQ that if a team was created on a new console, the migration wouldn't be allowed.
- @EA_Aljo I have same problem like desiderata93... What can i do now? It would help if I deleted the team? or there's nothing I can do about it right now. And are you working on a solution to help us?
- EA_Aljo
If you had created a team already on your PS5, you wouldn't be able to partake in the migration.
I don't have any details on the lack of a disclaimer. As far as transferring data between platforms, that's not something that could happen this year. Your game data is separate because they are technically separate games.
Community Highlights
- EA_Aljo29 days ago
